Pickering Interfaces is able to provide support for all its products throughout their manufacturing life. When a product is discontinued from manufacture support will continue for 5 years for spares and repairs. Thereafter support is on a best effort basis.

Operating manuals for Pickering Interfaces products typically contain a list of spares and their manufacturers part numbers. Replacements can be purchased either from Pickering Interfaces or from the original manufacturer.

If a manufactured part becomes obsolete Pickering Interfaces will normally provision a limited quantity of service spares that will meet the expected needs for service support. In some cases we may suggest alternative parts that will perform the same function in the product with minimal modification.

Products will also contain parts manufactured by Pickering Interfaces such as metalwork, sub assemblies and programmed devices. Pickering Interfaces are committed to supplying such parts for the entire life of the product provided the source materials continue to be available.

If you require specific parts to service your product please e mail the product order code and the component identifier with an approximate date of manufacture (if known) to this address: spares@pickeringtest.com

If you have a module that you would like Pickering Interfaces to quote for repair out of warranty please e mail the product order code, nature of the fault and approximate age (if known) to this address: repairs@pickeringtest.com. Alternatively contact your local sales office

If you have a module that is to be repaired under warranty please e mail the product order code, date of delivery and nature of the fault to warranty@pickeringtest.com and we will advise how we will deal with the repair. Alternatively contact your local sales office.


 
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